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Burmese, Chuukese, Tingrinya, Oromo / Amharic Languages Speaking Call Center Agents Location: Nairobi Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Burmese, Chuukese, Tingrinya, Oromo / Amharic languages speaking call center agents. Duties and Responsibilities · Assist our client's community and help resolve inquiries empathetically, accurately and on time. · Make well balanced decisions and personally driven to be an effective advocate for our community · Investigate and resolve issues that are reported on client platform such as requests for account support. · Respond to user inquiries with high quality, speed, empathy and accuracy · Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site · Identify inefficiencies in workflows and suggest solutions · Recognize trends and patterns, and escalate issues outside the company policy to the global team Qualifications and Experience · Between 18-30 years.